Terms of Use
Cosy Moments
Last updated: 03.01.2026
These Terms of Use govern your use of the Cosy Moments website and any purchases made through it. By accessing our website or placing an order, you agree to these terms.
1. About Us
This website is operated by Cosy Moments (“we”, “us”, “our”).
Business name: Cosy Moments
Contact email: cosy.moments@hotmail.com
2. Using Our Website
You agree to use this website lawfully and responsibly.
You must not:
We reserve the right to suspend or restrict access if these terms are breached.
3. Account Information
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.
We reserve the right to terminate accounts that are misused or breach these terms.
4. Products and Descriptions
We make every effort to ensure product descriptions, images, and prices are accurate. However:
We reserve the right to update product information at any time without notice.
5. Prices and Payment
All prices are shown in GBP (£) and include VAT where applicable.
Payment must be received in full before orders are dispatched.
6. Orders and Acceptance
Placing an order does not mean it has been accepted. An order is accepted once we send you an order confirmation email.
We reserve the right to refuse or cancel orders, including where:
If we cancel your order, you will receive a full refund.
7. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by events outside our control, including postal delays or courier issues.
Risk of loss or damage passes to you upon delivery.
8. Your Right to Cancel (UK Consumer Rights)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To cancel, you must notify us in writing (email is acceptable) within the cancellation period.
You must return the goods within 14 days of cancellation.
Returned items must be unused and in their original condition.
You are responsible for return postage costs unless the item is faulty.
9. Faulty or Incorrect Items
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose.
If an item is faulty or incorrect, please contact us as soon as possible. You may be entitled to a repair, replacement, or refund.
10. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of Cosy Moments and is protected by UK intellectual property laws.
You may not copy, reproduce, or use any content for commercial purposes without our written permission.
11. Limitation of Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any matter where liability cannot be excluded under UK law.
We are not liable for:
12. Privacy
Your personal data is handled in accordance with our Privacy Policy, which complies with UK GDPR and the Data Protection Act 2018.
13. Changes to These Terms
We may update these Terms of Use from time to time. Changes will be posted on this page and apply from the date shown above.
14. Governing Law
These terms are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of its courts.
15. Contact Us
If you have any questions about these Terms of Use, please contact us at:
Email: cosy.moments@hotmail.com