Privacy


Privacy Policy

Cosy Moments

Last updated: 03.01.2026

Cosy Moments (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with UK data protection laws.


1. Who We Are

Business name: Cosy Moments

Email: cosy.moments@hotmail.com

Location: Scotland, United Kingdom

For the purposes of data protection law, Cosy Moments is the data controller.


2. What Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers — we do not store card details)
  • Order history
  • Account login details (if applicable)
  • Communications with us (emails, messages, enquiries)


3. How We Collect Your Data

We collect data when you:

  • Place an order on our website
  • Create an account
  • Contact us by email or contact form
  • Subscribe to marketing communications (if applicable)
  • Browse our website (via cookies – see Section 10)

4. How We Use Your Data

We use your personal data to:

  • Process and fulfil orders
  • Deliver products to you
  • Communicate about your order or enquiry
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing emails (only if you have opted in)


5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Contract – to fulfil your order
  • Legal obligation – for accounting and tax records
  • Legitimate interests – to run and improve our business
  • Consent – for marketing communications (where applicable)


6. Sharing Your Data

We only share your data where necessary, including with:

  • Payment processors (e.g. card providers, PayPal)
  • Delivery and courier services
  • Website hosting and e-commerce platform providers
  • Professional advisers (accountants or legal advisers)

All third parties are required to handle your data securely and lawfully.

We do not sell your personal data.


7. International Data Transfers

If any third-party services transfer data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.


8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Order and transaction records: up to 6 years (for tax and legal purposes)
  • Marketing data: until you withdraw consent
  • Customer correspondence: as long as needed to resolve enquiries


9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us at cosy.moments@hotmail.com


10. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies may include:

  • Essential cookies (necessary for site operation)
  • Analytics cookies (to understand how visitors use our site)

You can manage or disable cookies through your browser settings.


11. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.


12. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House, Water Lane

Wilmslow, Cheshire

SK9 5AF

United Kingdom


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.


14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: cosy.moments@hotmail.com